FAQ2019-05-20T14:06:18+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

The Cleaning Group has been providing cleaning services for the Chicagoland area since 2009.

We consider ourselves a partner with our clients to ensure they can provide a clean healthy environment for patients, customers, visitors, and employees. Our goal is to assist our clients in being profitable by providing reliable professional cleaning services.

Do microfiber towels make a difference?2018-09-21T02:43:43+00:00

Microfiber cleaning cloths are made of microfiber fabric comprised of polyester and nylon. Microfibers are much thinner in diameter than human hair. Those used in cleaning textiles are split in a way that creates spaces within each fiber. The spaces within the split fibers of microfiber can absorb up to 8 times their weight in liquid and trap dust and germs so they are not spread around or released into the air. Studies have found split microfiber products can reduce the bacteria count on surfaces much more effectively than cotton. The Microfiber cloths that we use are available in many colors. Our cleaning process mandates the use of specific colors for specific cleaning tasks to prevent cross-contamination.

How do we identify your crew members when they are present in our facility?2018-09-21T02:42:20+00:00

We are aware that it’s important to know who enters your facility. That’s why each Cleaning Group employee is required to wear a Cleaning Group uniform so you can easily identify them.

Does your staff receive any specialty training?2018-09-21T02:46:02+00:00

Our cleaning technicians are trained in cleaning best practices. We also provide specialty training for cleaning sterile environments such as dental and healthcare facilities. In fact, we REQUIRE ALL employees that clean dental, medical and healthcare offices to be HIPAA privacy trained!!

What are your payment terms?2018-09-21T02:23:52+00:00

Our payments are net 30 days. You will be mailed and invoice for the month of service.
You may pay by check, Visa, or Mastercard

Are your quotes no obligation?2018-09-21T02:28:56+00:00

Absolutely! We offer a free, no obligation quote for all our professional services

How do I know I can trust the people that clean my office / facility?2018-09-21T02:30:30+00:00

We are very particular about who we hire.

Every Cleaning Group employee undergoes a rigorous screening process that includes a criminal background verification. Additionally, all Cleaning Group employees are fully insured.

Our employees are all given continuous improvement training to meet our demanding standards, and we regularly conduct quality inspection checks.

Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds of customers throughout the many years of our company’s success.

Why should I use The Cleaning Group’s services?2018-09-21T02:31:31+00:00

The Cleaning Group has been providing cleaning services for the Chicagoland area since 2009.

We consider ourselves a partner with our clients to ensure they can provide a clean healthy environment for patients, customers, visitors, and employees. Our goal is to assist our clients in being profitable by providing reliable professional cleaning.

We will meet with you to provide a free on-site estimate and create a cleaning program that fits your schedule and budget.

What property types do you serve?2018-09-21T02:33:09+00:00

We serve a variety of property types in industries such as commercial, education, dental, medical other specialty industries. To learn more about our services and property types, visit our cleaning services page.

Do your crews speak English?2018-09-21T02:34:40+00:00

Each of our accounts is staffed with supervisors and/or lead workers who are fluent in English.

Does The Cleaning Group provide services other than general cleaning?2018-09-21T02:46:39+00:00

Absolutely, we offer a wide range of specialty services, including but not limited to: light bulb replacement and recycling, carpet cleaning, upholstery cleaning, hard surface floor strip and wax, and post-construction clean up.

Request a Callback

Fill in the form below to request a callback to discuss your move.

Request A Free Quote

We never waiver from our full-time job of carefully listening to our customers and responding to their needs. We offer customized cleaning services tailored to your schedule and cleaning needs offering flexible scheduling to suit your individual needs.

Click here

HAPPY CUSTOMERS

Testimonials

“I would gladly act as a phone reference for your cleaning company. The Cleaning Group has proven that they can provide professional quality cleaning services. We have watched your company grow over the years without losing attention to detail. If you are thinking about hiring The Cleaning Group to clean your facility, ask them about my testimonial and call me anytime.”

~ Laurie

We strongly feel that the cleanliness in our office has allowed us to provide a healthy environment for our employees and patients. I thank The Cleaning Group for helping our business to continue to be successful. They have been reliable and their team has been courteous and dedicated when cleaning our offices. I have recommended The Cleaning Group to all my associates and colleagues.

~ Tami

“This letter is to thank you for the professional job your crew has done over the past year. We are glad we selected The Cleaning Group to clean our offices. Your team has paid special attention to detail and I would recommend their work to anyone looking for a reliable cleaning company. We look forward to a continued partnership.”

~ Mela

Read More Testimonials